A little clarity goes a long way.
Answers to common questions about our storage options, service trips, warehouse access, and Moving Totes.
Managed Storage
Can I access my Smart Totes at the warehouse?
Yes. Arrange a visit to our designated customer area to pick up or return a tote, or add or remove items. Warehouse visits are free and do not use an included service trip. Operational areas remain employee-only.
What can I place in a tote?
Smart Totes are for clean, dry, approved household and seasonal belongings. Food, plants, animals, perishables, hazardous materials, fuel, propane, fireworks, illegal property, wet or contaminated items, high-value or irreplaceable property, unsafe batteries, and overweight totes are not accepted.
How heavy can a tote be?
Both Smart Tote sizes have a 50-pound packed-weight limit.
Do I have to request everything back at once?
No. Request one tote, several totes, an oversized item, or everything you have with us. We’ll arrange to get back only what you need.
How many service trips are included?
Your Managed Storage service includes 4 service trips per service year at no additional charge. One trip is one scheduled visit to your location and may include delivery, collection, or both, with multiple totes or items in one visit. After the 4 included trips are used, additional trips are $0.75 per mile, each way.
Do unused service trips roll over?
No. The four included trips reset on the customer’s service anniversary.
How can four service trips work throughout the year?
- Late Fall — We deliver skis, a snowboard, Christmas tree, and holiday decorations.
- After the Holidays — We collect the Christmas tree and decorations.
- Spring — We collect the skis and snowboard while delivering golf clubs and a kayak.
- Fall — We collect the golf clubs and kayak.
Delivery and collection of multiple items may be combined during one scheduled visit.
Do I need to have my totes ready?
Yes. Totes and items being collected must be packed and ready. Drivers are not expected to wait while customers pack or unpack.
Can I schedule a service trip online?
Not yet. During prelaunch, new service-trip requests and final scheduling remain disabled. Once production services are enabled, requests will be handled through your account.
Moving Totes
How far can I move with Moving Totes?
Both the original delivery location and final empty-tote collection location must be within approximately 25 miles of Ridgway.
What is included with a Moving Totes rental?
Your selected package includes reusable Smart Totes, the listed tote dolly or dollies, a two-week rental, local delivery, and empty-tote collection.
What does QR-assisted organization do?
Scan a tote to add a packing photo, contents, notes, and destination room. Scan it again at your destination to see what is inside and where it belongs.
Oversized Items
How do oversized items work?
Items that do not fit in a Smart Tote may still be accepted. We review each item for size, available space, and suitability for our facility. Once approved, Ridgway Storage arranges collection and return.
General
Which storage option is right for me?
Contact us and we’ll help you compare Self Storage, Managed Storage, Moving Totes, Oversized Storage, and Vehicle Storage.